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LEGAL

Terms & Conditions

Last updated: 23 September 2026

These terms govern your use of the Chinthamath app and website, and they are the agreement between you and Chinthamath (registered entity name to be confirmed). By verifying your mobile number you accept them. If you do not accept them, please do not use the service.

1. Who we are, and what we are not

Chinthamath is a marketplace. We operate the platform that lets you discover and order from local stores, home-service professionals, riders and parcel services. We are not the seller of the goods and we are not the provider of the services listed on it.

Every store, professional, rider and delivery partner on Chinthamath is an independent business acting on its own account. The contract of sale for an item is between you and the store that lists it. The contract for a service is between you and the professional who performs it. Our role is to operate the platform, to pass your order to the right seller, and to provide the support and grievance channels described in these terms.

2. Your account

Your mobile number or your email address is your account. Either one can be used to sign in, and we verify it with a six-digit one-time code - sent to your number on WhatsApp, or to your address by email. There is no password. That has two consequences worth stating plainly:

Once verified, a device stays signed in for up to 100 days without asking again. The window counts from the last time that device was used, so a device in regular use is not interrupted; a device left alone for the whole period will be asked to verify again. Signing out ends the session immediately.

You are responsible for what is done through your account. If you believe someone else has access to it, contact us and we will end the sessions on that account.

3. Orders, prices and payment

Prices, availability, descriptions and images are set and kept current by each store or professional, and are shown on the listing as the price payable. Prices include applicable taxes unless the listing says otherwise. A store is required to declare the particulars the law requires it to declare - its name and address, and the price actually payable for the goods.

Placing an order is an offer to the seller. It is accepted when the seller confirms it. We will tell you through the app if an order is refused or an item becomes unavailable. Where a confirmed order cannot be fulfilled, the seller is responsible for the refund and we will pursue it on your behalf through the grievance channel.

Payment is collected on delivery unless a listing states otherwise at the time you order. Because payment is made directly to the delivery partner or the store, Chinthamath does not hold your money and does not operate a payment aggregation or escrow service.

4. Delivery, cancellation and refunds

Delivery times shown in the app are estimates given by the store or the delivery partner, not promises by Chinthamath. Weather, traffic, stock and the store’s own workload can change them.

You may cancel an order free of charge until the seller confirms it, and after that where the seller has not yet begun preparing it. Once an order is out for delivery it generally cannot be cancelled. Perishable goods - fresh food, groceries, cut fruit and the like - cannot be returned once accepted, for reasons of safety and hygiene.

If what you receive is damaged, spoiled, expired, not what you ordered, or short in quantity, raise it in the app or with the support channel below within 24 hours of delivery. We will arrange a replacement or a refund with the seller. Refunds are made by the same route the payment was taken, and are completed within 7 working days of the claim being accepted. Where the law or the seller’s own published policy gives you a longer period or a wider right, that longer period and wider right apply.

5. Rides and parcels

Ride and parcel requests are passed to independent riders. Estimated fares shown before you confirm are estimates based on the distance you entered; the fare finally payable may differ if the distance, route or waiting time differs from what was quoted. You are responsible for the accuracy of the pickup and drop addresses, and for the lawful contents of any parcel you ask to be carried.

We do not carry, and you must not ask a rider to carry, anything prohibited by law, anything dangerous, or anything whose transport requires a permit. Riders may refuse a parcel they reasonably believe to be unlawful, unsafe or misdescribed.

6. Your conduct and content

You agree not to use Chinthamath to break the law, to harass or threaten anyone, to post reviews or content that is false, abusive, obscene, defamatory or that infringes someone else’s rights, to place orders you do not intend to pay for, or to interfere with the platform or with another person’s use of it.

Reviews and ratings you submit are your own words, and you are responsible for them. By posting one you allow us to show it on the platform, in the app and in promotions for the store or professional concerned.

We may remove content, refuse an order, suspend an account or end access if these terms are broken, if the law requires it, or if keeping the account would expose other users or the platform to harm. Where we suspend an account we will tell you why, and you may use the grievance channel to challenge it.

7. Complaints and grievance redressal

If you have a complaint about an order, a charge, a store, a professional, another user or anything we have done, contact the Grievance Officer. Complaints may be made in English or in Tamil, and there is no charge for making one.

We will acknowledge your complaint within 48 hours and resolve it within 15 days of receiving it. Where the law prescribes a different period for a particular kind of complaint, that period applies.

For complaints about content that is unlawful - including content that infringes a copyright or other right - write to the same address with the link or a description of the content, why you say it is unlawful, and your contact details. We will act on a valid complaint and remove or disable access to the content within 48 hours of it.

8. Reporting an unlawful listing or a safety problem

Reports that a listing is unlawful, or that a store, professional or rider has behaved in a way that puts someone in danger, are treated as the highest priority. Send them to the Grievance Officer, or use the in-app support form, and mark them as urgent.

9. Your data

We collect your mobile number to verify it and to identify your account, your name to address you, your delivery addresses and order history to fulfil and support your orders, and technical information about the device you use so that alerts reach it. What we collect, why, how long we keep it, who it is shared with, and how to withdraw your consent are all set out in our Privacy Policy, which forms part of these terms.

10. What we are responsible for, and what we are not

We are responsible for operating the platform with reasonable skill and care, for providing the support and grievance channels in these terms, and for complying with the law that applies to a marketplace. We are not responsible for the quality, safety, legality or accuracy of goods and services provided by independent sellers and professionals, for their acts or omissions, or for delays caused by events outside our reasonable control.

Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded by agreement. Where these terms conflict with such a right, the right prevails.

11. Changes to these terms

We may change these terms as the service or the law changes. A material change will be notified in the app before it takes effect, and the date at the top of this page will change with it. Continuing to use Chinthamath after a change takes effect means you accept the changed terms.

12. Law and jurisdiction

These terms are governed by the laws of India. Subject to any right you have to approach a consumer forum or commission, the courts at the place of our registered office have exclusive jurisdiction over any dispute arising out of them.

For law-enforcement and regulatory coordination, our Nodal Contact Person is Nodal Contact Person - name to be confirmed, reachable at nodal@chinthamath.in.

Questions about these terms? Write to support@chinthamath.in.